7 Year Wear Warranty Terms & Conditions

Crown Floors warrants that with proper care and maintenance, the pile of your carpet with the 7 Year Wear Warranty will not wear by more than 10% by weight from normal foot traffic for a period of 7 years. Wear is defined as abrasive fibre loss and not changes in appearance. This warranty covers only abrasive wear resulting in loss of fibre. Wear or damage from tears, pulls, cuts, pilling, shedding, matting, crushing, burns, pets, improper cleaning, improper installation, or defective construction is excluded.

Warranty Conditions

The carpet needs to be fitted in areas for which it is suitable; this is clearly mentioned on the Balta technical specification-sheet.

The carpet needs to be installed by a qualified fitter on a solid floor and in the approved manner in accordance with British Standards 5325.

The carpet must be maintained professionally on a regular basis, using products and machinery of good quality. The necessary protection measures, such as doormats and similar, must be taken.

The warranty is only valid for a first grade Balta carpet.

The warranty only applies for the first buyer, provided that the original purchase invoice can be submitted.

The 7 year warranty only applies on the purchase value of the carpet with an annual writing-off of 15% in the first 6 years and 10% the seventh year. This warranty does not cover the fitting costs and possible other additional costs.

1st year after purchase: 100% 
2nd year after purchase: 85% 
3rd year after purchase: 70% 
4th year after purchase: 55% 
5th year after purchase: 40% 
6th year after purchase: 25% 
7th year after purchase: 10%

The warranty is no negligence, removal of the carpet, transport or due to fire, damage by water and similar. We specifically decline all responsibility for other direct or indirect damage. Complaints on shading are not seen as a manufacturing fault and are therefore not covered by this warranty.

In case of dispute, Crown Floors will appoint an expert who will inspect the carpet on site.